NON OVERSIZED/NON OVERWEIGHT ITEMS
At checkout, a standard shipping fee will be added to the grand total.
A customized shipping quotation will be provided to customers within 24 hours of requesting it. This applies to large size or large weight items such as concrete products and oversized furniture.
Shipments are scheduled on regular business days. We will provide tracking information once orders have shipped. Unless otherwise stated, standard shipping services are used and delivery usually takes 5-7 working days, If there should be any kind of delay, our customer service team will immediately notify you.
We provide international shipping service at buyers expense. For additional info. please feel free to Contact Us.
We offer free local pickup at our San Diego, Ca. facility prior payment and order processing.
We strongly advise our customers to be aware of the shipping date and/or to track their item(s) location to avoid failed delivery attempts. We also encourage our customers to avoid providing incorrect shipping address or refuse packages at the time of delivery. Any situation above stated can result in the return shipping and handling cost plus a 20% restocking fee on items marked as returnable. Re-ship costs on non-returnable items such as special or custom orders.
Bill of Lading (BOL) / shipping receipt is a legal transfer of ownership from the shipping carrier to the customer. Please only sign the BOL / shipping receipt if you are sure that products are delivered in good condition.
What if my product arrives damaged?
If your product arrives damaged please DO NOT SIGN for the product, refuse delivery and immediately contact our customer service team.
What if I discover damage to my product after accepting delivery?
If damage is not noted on the BOL the customer is responsible for any damage discovered after delivery is accepted.
Do I need to keep my original packaging?
Yes, in the unfortunate event that you need to return your product all original packaging is required.
On occasions, the outer packaging may look damaged, but the product inside the box or crate are perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the shipping receipt while the driver is present.
Don't sign for damaged products. If your product arrives damaged, please REFUSE DELIVERY and contact our customer service team to immediately start the claim process.